Help â€ē Support

Support

Find quick answers, browse the Help Center, or contact the programleaf team directly.

On this page

Support page overview

The Support page has two tabs: FAQs and Contact Support.

  • FAQs (shown by default) — quick how-to answers for the most common tasks, plus a link to the full Help Center.
  • Contact Support — submit a message to the support team and view your message history.
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Tip

Check the FAQs and Help Center first — most questions are answered there, and you will get your answer immediately without waiting for a reply.

FAQs tab

The FAQs tab shows a list of frequently asked questions covering sharing, publishing, going live, account settings, and more. Each entry expands to show step-by-step instructions.

  1. Go to the Support page from the Dashboard sidebar.
  2. The FAQs tab is selected by default.
  3. Click any question to expand it and see the steps.
  4. Click the question again to collapse it.

At the top of the tab, a link to the Help Center opens the full documentation in a new tab for more detailed guides and tutorials.

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Note

The FAQs tab is available to all users, including those on the Free plan.

Submitting a support ticket

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Plan requirement

Direct support messaging is available on the Event, Grand Event, Multi-Day Event, Pro, and Business plans. Free plan users can browse the FAQs and Help Center. To access direct support, upgrade your plan.

  1. Go to the Support page from the Dashboard sidebar.
  2. Switch to the Contact Support tab.
  3. Enter a Subject (3–255 characters) that summarizes your issue.
  4. Write your message in the Message body field (10–5,000 characters). Be as specific as possible — include the program code, steps to reproduce an issue, and any error messages you saw.
  5. Click Send Message. Your ticket is submitted and a new thread appears in your message history.
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Tip

The more detail you provide upfront, the faster we can help. Include: the program code (visible in the editor toolbar), what you were trying to do, what happened instead, and what browser/device you are using.

Viewing your support threads

  1. Go to the Support page and switch to the Contact Support tab.
  2. Your message history is shown below the compose form, newest first.
  3. Click any thread row to expand it and see the full conversation, including replies from the support team.
  4. Each message in the thread shows the author (You or Support) and the timestamp.
  5. Use the Prev / Next pagination buttons to browse older threads (20 per page).

Replying to a thread

You can add follow-up messages to any open or replied thread until it is closed by support.

  1. Click the thread row to expand it.
  2. In the Reply input at the bottom of the thread, type your follow-up message.
  3. Click Send Reply.
  4. Your reply is added to the thread and the thread status returns to Open so support sees the new activity.
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Note

You cannot reply to a Closed thread. If your issue resurfaces after a thread is closed, open a new support ticket.

Thread status explained

StatusMeaning
OpenYour message has been received and is awaiting a response from support. Also set when you add a reply to an existing thread.
RepliedSupport has responded to your message. Check the thread for their reply.
ClosedThe thread has been resolved and closed by support. You can view the conversation but cannot add further replies.

Response time

We aim to respond to all support tickets within 3 business days. Business plan users with priority support may receive faster responses.

For urgent event-day issues, ensure you have your program set up and testedbefore the day of the event — support response times during live events cannot be guaranteed.

Related guides

Plans & pricingAccount & settingsAll help topics