Helpdesk

Guests ask.
Your team
answers.

A live chat bubble on your poster and program page. No account for the guest, no separate inbox for your team — just a real conversation, answered in real time.

No guest accountBusiness hoursPremium plan
The problem

"Where do I park?" shouldn't need a phone call.

✗

Guests calling or texting the organizer directly with basic questions

✗

No single place for the team to see and answer guest questions together

✗

Questions arriving outside your hours with no way to set expectations

For Guests

One tap.
No sign-up.

A chat bubble sits on your poster and program page. A guest taps it, types their name and a question, and sends — no account, no app. Their conversation stays with them across visits, and they're notified the moment your team replies.

  • No account or login required to start a conversation
  • Real-time replies, with an unread indicator when the team responds
  • A guest can mark their own conversation resolved
  • Shows your hours automatically when you're closed — the message form still works
Helpdesk for Fall Summit
Is there parking on site?
Yes — Lot B, just past the main entrance!
💬
Maria Alvarez2m ago
James Cho14m ago
Priya NairResolved
For Your Team

One inbox. Whole team.

Every conversation lands in one shared inbox that the owner, Manager, and a dedicated Helpdesk collaborator role can all see and answer. Set your team's hours and a custom "we're closed" message — guests can still leave a message any time, nothing is lost.

  • A dedicated Helpdesk collaborator role, plus Manager and Owner access
  • Real-time delivery — no refreshing to see a new message
  • Weekly business hours with your own timezone
  • Custom "closed" message shown outside your hours

Stop fielding
texts.

Helpdesk is included on the Premium plan.

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