Helpdesk

Guests ask.
Your team
answers.

A live chat bubble on your poster and program page. No account for the guest, no separate inbox for your team — just a real conversation, answered in real time.

No guest accountBusiness hoursPremium plan
The problem

"Where do I park?" shouldn't need a phone call.

Guests calling or texting the organizer directly with basic questions

No single place for the team to see and answer guest questions together

Questions arriving outside your hours with no way to set expectations

For Guests

One tap.
No sign-up.

A chat bubble sits on your poster and program page. A guest taps it, types their name and a question, and sends — no account, no app. Their conversation stays with them across visits, and they're notified the moment your team replies.

  • No account or login required to start a conversation
  • Real-time replies, with an unread indicator when the team responds
  • A guest can mark their own conversation resolved
  • Shows your hours automatically when you're closed — the message form still works
Helpdesk for Fall Summit
Is there parking on site?
Yes — Lot B, just past the main entrance!
💬
Maria Alvarez2m ago
James Cho14m ago
Priya NairResolved
For Your Team

One inbox. Whole team.

Every conversation lands in one shared inbox that the owner, Manager, and a dedicated Helpdesk collaborator role can all see and answer. Set your team's hours and a custom "we're closed" message — guests can still leave a message any time, nothing is lost.

  • A dedicated Helpdesk collaborator role, plus Manager and Owner access
  • Real-time delivery — no refreshing to see a new message
  • Weekly business hours with your own timezone
  • Custom "closed" message shown outside your hours

Stop fielding
texts.

Helpdesk is included on the Premium plan.

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